MacOS: losing confidence

It’s always a bit sad and a little awkward when reality starts hitting long-time fans and users of an operating system, isn’t it? I feel like I’m at least fifteen years ahead of everyone else when it comes to macOS, at least.

Over the last few weeks I’ve been discovering problems that have been eroding confidence in macOS. From text files that simply won’t show up in Spotlight search, to Clock timers that are blank and don’t function, there’s one common feature: macOS encounters an error or fault, but doesn’t report that to the user, instead just burying it deep in the log.

When you can spare the time, the next step is to contact Apple Support, who seem equally puzzled. You’re eventually advised to reinstall macOS or, in the worst case, to wipe a fairly new Apple silicon Mac and restore it in DFU mode, but have no reason to believe that will stop the problem from recurring. You know that Apple Support doesn’t understand what’s going wrong, and despite the involvement of support engineers, they seem as perplexed as you.
↫ Howard Oakley

I remember when Mac OS X was so far ahead of the competition it was honestly a little tragic. Around the late PowerPC and very early Intel days, when the iPhone hadn’t yet had the impact on the company it has now, the Mac and its operating system were the star of the company’s show, and you felt it when you used it. Even though the late PowerPC hardware was being outpaced left, right, and centre by Intel and AMD hardware in virtually every sense, Mac OS X more than made up for it being being a carefully and lovingly crafted operating system designed and developed by people who clearly deeply cared.

I used nothing but Macs as a result.

These days, everything’s reversed. By all accounts, Macs are doing amazing hardware-wise, with efficient, powerful processors and solid design. The operating system, however, has become a complete and utter mess, showing us that no, merely having great hardware does not make up for shit software in the same way the reverse was true two decades ago. I’d rather use a slower, hotter laptop with great software than a faster, cooler laptop with terrible software.

I’m not sure we’re going to see this trend reversed any time soon. Apple, too, is chasing the dragon, and everything the company does is designed around their cash cow, and I just don’t see how that’s going to change without a complete overhaul of the company’s leadership.